Refund policy

Returns and Exchanges

At LittleLots. all pieces are specially embroidered to order, making each item unique. Because of this, we do not accept returns, refunds, or exchanges for change of mind, or spelling errors provided to us at checkout. Please ensure you are double checking the spelling before ordering. 

We want you to love your order. If your item arrives damaged or faulty, please contact us within 7 days of receiving it with your order details and a clear photo of the issue.

If the fault is confirmed, we will
- Cover the return postage costs, and
- Provide you with either a full refund or a replacement item (your choice).

Customer satisfaction is our highest priority, please contact us on littlelotsau@gmail.com with any questions you may have.